I get asked quite often if I know how to get a mobile phone unlocked, so this is my experience…
I was given a Motorola V525 as the original owner had an upgrade. They are on the vodafone network, and I am on O2.
When I put an O2 simcard in the phone it asked me to “Enter Subsidy Password” (other phones may say “Enter Special Code”), I tried a few random numbers (probably about 15 by the time I had finished), and the phone locked up. Displaying the following: “Contact Service Provider”, and it will not go away.
However, there is a solution I found at: http://www.gsm-unlock.com/unlock/unlock-motorola.html
Q: I keep getting the following prompt on my Motorola after I insert another sim card “Contact Service Provider” ?
A: That means wrong unlock code has been entered already!
(This message appears after many wrong subsidy or special code entry)
Power on phone and wait between 30 min to 8 hours till Enter Subsidy or Special Code
message appear again! (Please note that phone should be powered on during this time).
I left it turned on, and charging over night, and came to it the following day, it asked me for the unlock code.
After reading this forum I discovered that you CANNOT unlock the Razr V3, or V525 or any other Motorola simply by providing someone with your IMEI code.
As far as I can see there are only THREE ways around this:
Contact your phone carrier/operator or service provide (O2, Orange, Vodafone, T-Mobile, etc) and ask them for the unlock code, like this guy did.
They will ask you for the following details:
Mobile Telephone Number:
Customer Account Number:
Date of Birth:
- The third way involves using buy methods, such as buying from ebay, gsm-unlock.com or fonefunshop.co.uk, but as these methods are completly untested (by me), and they don’t tell you how it works, I wouldn’t advise them.
I used method 2, and after a few emails back and forth, and a phone call from the previous owner, I was provided with 2 unlock codes and told that one of them would work.
I have since then used the same method again with Vodafone ([email protected]) for a Motorola V3X, this time I simply put a request for the unlock code, and provided them with the details (as above), within 3 hours I had a reply from them, as follows:
NETWORK UNLOCK CODE
Good Afternoon Mr. XXX,
Thank you for your email to Vodafone about the network unlock code (NUC) you requested. I'll be happy to assist. Your NUC is as follows:
I hope this information is of use. Please contact me if you require any further assistance.
Vodafone Customer Services
This worked no problems, so I sent an email back to them congratulating them on their quick response, which makes a change.